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May 23, 2013, 3:06am

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Topic: AKHONA FURNISHERS - WARRANTY ON FURNITURES (Read 6,810 times)

kayeni
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AKHONA FURNISHERS - WARRANTY ON FURNITURES
« Thread Started on Mar 5, 2009, 2:30pm »

Having gone to them and treated with disdain, I need to expose the dubious tactics beeing employed by Akhona Furnishers to rob people of there hard earned money.

I bought a lounge suite (Omar lounge) made up of 2 pieces of two seaters and 2 pieces of one seater from Akhona Furnishers at Market street branch on 10th May 2008. They gave me a one year warranty verbally. However few months later by December the foam on the lounge suite have caved in.
I called them to ask again how many months warranty they give on there furnitures and I was told that 1 year. I them explained my ordeal to a guy called AK, he said I should bring the faulty louge suite to there office.
I asked him which branch as they've four branches in johannesburg. He told me I can take it anywhere.
I repeated my call again sometimes in February 2009 to be sure as I don't want to waste money hiring a lorry and getting a different story when I get there. They gave me the assurance on phone that my lounge suite is still under warranty and will be fixed.

On Tuesday 3rd March, I took the most damaged of the furniture piece (1 two seater) to the Market street branch. To my surprise the same guy called AK first of told me my furniture is out of warranty as they give only 9 months. On my insistence and reminding me of my calls, he changed his statement without even looking at the level of damage to the furniture that they warranty does not cover the frame of the furniture.
The final insult was that he now told me to take the item to the warehouse even when I told hime that he was the same person that I spoke to before bringing it to the Market street branch.

I summoned courage after all the rude ways they addressed me and took the damaged item to the warehouse at Kay's street.
At the warehouse the manager (Muneq) disagreed with my claim and said they only give six months warranty on lounge suites.
I got angry and was surprised about the conflicting stories. Finally Muneeg said they will be collecting R700 to fix the 2 seater payable before collection.

Akhona Furnishers are a bunch of crooks as fortunately my friend that took me there has got almost the same story with a cupboard he bought from them

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Pony
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Re: AKHONA FURNISHERS - WARRANTY ON FURNITURES
« Reply #1 on Dec 4, 2010, 3:54pm »

Their are really crooks, i bought the mirror they gave me the broken mirror, when i called them about it after an hour they told me that why didn't feel it if it was broken,

no refund and no exchange

if you will see me buying from the Indians shop, i rather take time to save for something guaranteed,
i should have spent my money on something else than to buy the broken mirror ;D

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Khatiwe
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Re: AKHONA FURNISHERS - WARRANTY ON FURNITURES
« Reply #2 on Mar 28, 2011, 2:46pm »

Dec 4, 2010, 3:54pm, Pony wrote:

I bought also a mirror , but it was checked at the despatch in front of me, and on my way home I touched a pillar and ther went the mirror!!!

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Donny
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Re: AKHONA FURNISHERS - WARRANTY ON FURNITURES
« Reply #3 on May 23, 2011, 2:30pm »

I think somthing must be done about these crooks!

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Jabu
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Re: AKHONA FURNISHERS - WARRANTY ON FURNITURES
« Reply #4 on Jun 6, 2011, 8:31am »

I am very surprised that some of you have bad experiances with Akhona furnitures. I have bought all my furniture from them for my whole house over 3 years and never experianced a problem with them. I referred many people to them, friends and family who are all happy. There is a gentleman who works in the warehouse now by a name of Amed and he is very good.

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Nthabiseng
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Re: AKHONA FURNISHERS - WARRANTY ON FURNITURES
« Reply #5 on Jun 9, 2011, 8:35am »

I bougt a double bed from Akhona at the branch in market street and after 2 years the bed started to get flat. i called the shop and they told me to take the bed with the invoice to the warehouse. Last week saturday i took the bed to the warehouse and spoke to the manager there. He looked at the bed and did not ask me any questions and told his workers to give me a new bed. I thought he was going to give me some stories about not wanting to take it back but hedid not. I was very happy because now i have a new bed.

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jolandie
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Re: AKHONA FURNISHERS - WARRANTY ON FURNITURES
« Reply #6 on Jun 22, 2011, 6:27am »

can anyone help me with a contact number for akhona

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peter
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Re: AKHONA FURNISHERS - WARRANTY ON FURNITURES
« Reply #7 on Jul 23, 2011, 4:56am »

i have 2 tel. no, for them - 011-333-1579 or the other branch 011-834-4125

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uknown
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Re: AKHONA FURNISHERS - WARRANTY ON FURNITURES
« Reply #8 on Jul 23, 2011, 5:06am »

Hello Ahmed

My apologies for not coming back to you re collection from Kempton Park branch. The service from you and the KP branch was awesome. Muneer was so helpful and treated us as if we had bought the shop out – Royal treatment. I have recommended Akhona to lots of friends and family.

Well, as for the comfy nights on the sofa – what can I say, I have never slept in front of the TV, now that’s all changed the TV and I are real pals.

Once again thank you for your awesome service

Kind regards

AnneK

Anne Kaschula
Andisa Capital (Pty) Ltd
Tel: +27 (0)11 374 1005
Fax: +27 (0)11 374 1060
kaschulaa@andisa.co.za
www.andisa.co.za

From: Ahmed [mailto:ahmed@akhonafurn.co.za]
Sent: 31 March 2011 04:25 PM
To: Kaschula, Anne A
Subject: RE: Cameo Lounge Suite

Hi Anne,

I trust that this email meets you in great spirits.

I have checked with my Kempton Park store who have confirmed that you had collected your lounge suite. I opted to allow you some time to get comfortable before I send you this email to find out if you were satisfied with the lounge suite and the service rendered by our Kempton Park store and by Akhona Furnishers as a whole.

If I may be of any further assistance to you, please do not hesitate to contact me.

I wish many warm comfy nights on your sofa !

Regards

Ahmed Mayet

From: Kaschula, Anne A [mailto:kaschulaa@andisa.co.za]
Sent: Tuesday, March 22, 2011 3:57 PM
To: Ahmed@akhonafurn.co.za
Subject: Cameo Lounge Suite

Hello Ahmed

As discussed last week please advise bank details for the payment of the Cameo Lounge Suite.

Kind regards

Anne Kaschula
Andisa Capital (Pty) Ltd
Tel: +27 (0)11 374 1005
Fax: +27 (0)11 374 1060
kaschulaa@andisa.co.za
www.andisa.co.za

For information about Andisa Capital visit our web site www.andisa.co.za
Disclaimer and confidentiality note
Everything in this e-mail and any attachments relating to the official business of Andisa Capital is proprietary to the organisation. It is confidential, legally privileged and protected by law. Andisa Capital does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of the organisation. The person addressed in the e-mail is the sole authorised recipient. Please notify the sender immediately if it has unintentionally reached you and do not read, disclose or use the content in any way. Andisa Capital can not assure that the integrity of this communication has been maintained nor that it is free of errors, virus, interception or interference.

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SIFISO
Guest

GREAT SERVICE
« Reply #9 on May 1, 2012, 5:26am »

Hi Ahmed

from myself and my mother will like to Thank you for all the trouble you went through for helping us with our beautiful kitcken as of today regard us as your number 1 fan will make more purchases as we believe in your products and quality may God Bless You and grant you and the business more prospects and clients in the near future.

Kind Regards
Sifiso Xaba

On 4/30/12, Ahmed <ahmed@akhonafurn.co.za> wrote:
> Hi Sifiso,
>
> I am glad that you are happy with the service!
>
> Don't worry about the payment. It's on me Free of Charge.
>
> Enjoy.
>
> -----Original Message-----
> From: Sifiso caswell Xaba [mailto:sifisocaswellxaba@gmail.com]
> Sent: Monday, April 30, 2012 2:56 PM
> To: Ahmed
> Subject: Re: Unfinished installation
>
> Good day Ahmed
>
> thank you for the service rendered on saturday the guys did come and
> finished the installations for the back of the cupboard and the open
> space but we couldnt give them cash as they didnt know the amount as
> well as you never informed me about the pricd please get back to me
> with the price so i can come to the store for payment.
>
> On 4/24/12, Ahmed <ahmed@akhonafurn.co.za> wrote:
>> Hi Sifiso,
>>
>> Sure no problem, send me the measurements and I will sort it out for you.
>>
>> Regards
>>
>> Ahmed
>>
>> -----Original Message-----
>> From: Sifiso caswell Xaba [mailto:sifisocaswellxaba@gmail.com]
>> Sent: Tuesday, April 24, 2012 3:34 PM
>> To: Ahmed
>> Subject: Re: Unfinished installation
>>
>> Hi ahmed
>>
>> thanks for getting back to me but the guys who where here to
>> installment did take the measurements for that open space i remember
>> he said 109cm or something or i can take the measurements for hight
>> and length and mail them to you and give us a quotation for a 3 draw
>> or 1 door cabin for that space u can give me so that saturday when
>> they come it should be to do everything and we give them the cash or
>> i can come and pay in at the store on thursday.
>>
>> On 4/24/12, Ahmed <ahmed@akhonafurn.co.za> wrote:
>>> Hi Sifiso,
>>>
>>> Please note that my installation team will be there this Saturday to
>>> install a back board to your cupboard. This cupboard does not
>>> normally come with a back board as the oven normally fits in there
>>> but we will be glad to assist you in installing one.
>>>
>>> As for the space that you want closed between the sink and your
>>> stove, we have not charged you for that and the agreement you had
>>> with the store is that we will measure accurately the space at the
>>> time of installation and will provide you with a quote for same.
>>> However, the installation team had forgotten to do that and will
>>> make sure same gets done on Saturday when they come out.
>>>
>>> Should you require, you may contact Aandile on 073-959-9726 who will
>>> be in charge of the installation and quote for your kitchen.
>>>
>>> I apologies for the service you received from the team that was at
>>> your place before and assure you that thy will be dealt with
>>> accordingly.
>>>
>>> Kind Regards
>>>
>>> Ahmed
>>>
>>> -----Original Message-----
>>> From: Sifiso caswell Xaba [mailto:sifisocaswellxaba@gmail.com]
>>> Sent: Thursday, April 19, 2012 10:54 AM
>>> To: Ahmed@akhonafurn.co.za
>>> Subject: Unfinished installation
>>>
>>> Good day Ahmed
>>>
>>> its Sifiso i just spoke to you regarding the cupboard which was
>>> installed in our house on Sunday i doubt even if you guys do
>>> installations on Sundays ive used your services before when i bought
>>> a built-in walldrope the service was 150% on point this time around
>>> the other guy who was driving he was even drinking infront of us
>>> while busy with the installations. We bought a 3piece Lonesta fitted
>>> kitchen unit with an additional sink and extra cupboard to close a
>>> 109cm space.The pictures i have uploaded are of the back of the 3
>>> drawer side of the cupboard and the space between the stove and sink
>>> was supposed to be closed as we dont have anything to put the we
>>> paid
>>> R7150.00 in total just to make the whole kitchen to look like it was
>>> custom made cause our kitchen is different.
>>>
>>>
>>
>>
>
>

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